Some interesting tid-bits about Gridhost

19 January 2010 by , 4 Comments
Some interesting tid-bits about Gridhost

Keeping our Clients Happy

The team at Gridhost take great care in providing our customers with unrivled support and a quality web hosting product that any web-hoster would want to have.

Here’s some info about our last year:

Support Tickets

In 2009, Gridhost handled:

  • 11,593 Support Tickets
  • That’s an average of 31.8 Tickets Per Day
  • Of those tickets, 98.72% were responded to within 3 hours

Support Calls

In 2009, Gridhost took:

  • 9318 Support Calls
  • Thats an average of 25 Support Calls Per Day
  • Of those calls, 96.1% achieved First Call Resolution (We got your problem solved on the line in the first call)
  • Of those 96.1% calls, 5% phoned us back to tell us what a good job we’re doing
  • Of those 5%, 100% got a free months hosting on the house.


In 2009 Gridhost experienced 0% unscheduled down time across all it’s servers. Now that’s something to be proud of.

How we do it

  • Gridhost employs a strict SLA with all our customers – Our number 1 rule is that you are always right and our second rule is to read rule number 1 again.
  • Our servers are maintained correctly with the latest patch updates installed across all of our shared hosting platforms
  • We have systems that remotely alert us if there is a problem brewing on a specific server so we can attend to it before the issue becomes a problem and causes downtime.
  • Gridhost provides a wealth of information on its Support Page including Video Tutorials
  • We also have an extensive Knowledgebase which helps our clients find answers to their questions in no time.
  • All our staff go that extra mile for our valued customers

These are pretty good statistics if we dont say so ourselves :) So browse on over to our homepage and go get yourself signed up. Enter the coupon code “webnet” on checkout and get 30% off your first order.

4 Responses to “Some interesting tid-bits about Gridhost”

  1. Pieter 28 January 2010 at 8:39 pm #

    Thanks Gridhost, I have been a client for some months now and your support is always fast and effective.

  2. admin 28 January 2010 at 8:44 pm #

    Thanks Pieter! Keep an eye out for March 2010 – we got something real good up our sleeves :-)

  3. Duran 30 August 2010 at 9:21 am #

    Hi Gridhost

    Is it possible to have a website and email address with 1 domain name and another email address domain name.

    For example:


    Please let me know

  4. Gridhost 30 August 2010 at 9:55 pm #

    Hi There,

    Our Basic Web Hosting Package ( would accommodate 2 domains.

    You would always need the additional domain to be registered in order to have it work.

    You can contact us on 087 806 8600 for more information should you require.

    The Gridhost Team

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