Submit the perfect ticket

23 June 2010 by , 10 Comments
Submit the perfect ticket

A support ticket is most probably the easiest way to get in touch with Gridhost for any means of queries relating to your account, payment status and web hosting issues.

Gridhost always aims for what we refer to as “First Call Resolution” which simply means, we want to get your problem sorted in the first ticket or phone call you make to us.

In order for us to do that, it’s important that when submitting a support ticket, you detail as much information as possible about the problem your having.

Ticket Guideline

Here are some quick guidelines to follow when submitting a ticket:

  • Always include your domain name
  • Make sure your emailing from the registered email account we have on file for your account
  • Detail the problem exactly and include as much information as possible
  • Let us know when the problem began

By following these simple tips, our Support Agents will be able to deal with your problem more effectively and also assist you quicker.

When you submit a support ticket to our support desk, you will receive a unique ticket number which can be used to track your ticket through the Gridhost Client Area. Our SLA stipulates that all tickets must be answered within 3 hours. Our average response time to tickets has now been marked at 39 minutes.

We’re here to assist you 24/7/365 – so please let us know what we can help with!

10 Responses to “Submit the perfect ticket”

  1. JC 8 July 2010 at 1:58 pm #

    I’d just like to compliment you guys on your products and support services. I’ve been a webmaster for 14 years, and having gone from one host to the other due to frustrations, bad service and pricing, I’m glad to say I’ve found a host that does not only offer the best pricing around, but have a brilliant and helpful support team to back it up! I’m here to stay!

  2. Gridhost 8 July 2010 at 3:56 pm #

    Hi JC,

    It’s always great to get feedback like this!

    Thank you for the kind words.

    The Gridhost Team

  3. daniel 14 July 2010 at 10:44 am #

    Hi how can I contact you via e-mail ? I have a few questions. Your services look great !!!

  4. Gridhost 14 July 2010 at 11:09 am #

    Hi Daniel,

    Please feel free to email support at

    We’d be happy to assist.

    Warm Regards,

    The Gridhost Team

  5. Raashid 23 August 2010 at 12:18 pm #

    Hi to all Gridhost staff
    Why is the ticket system only for people registered with you? I wouldn’t mind this though had you provided an email address for sales under contact us.
    I usually get work done through emailing, not via calling. So, it’s just a suggestion i’d like to put forward, put email addresses under contact on the gridhost site. Other than that, i think Gridhost has the best pricing in SA.
    Keep it up

  6. Gridhost 24 August 2010 at 12:09 pm #

    Hi Raashid,

    The support mail address is a one stop shop for any queries (clients or not). We forward everything to the correct department depending on the query.

    The Gridhost Team

  7. Bev Jennings 13 September 2010 at 11:51 am #

    I want to use your entry system (R9/mnth) will it support WordPress and MySQL.?

  8. Gridhost 13 September 2010 at 7:19 pm #

    Hi Bev,

    Yes! It sure will – in fact, you can install WordPress directly form your control panel in 3 easy steps :)

    The Gridhost Team

  9. Bev Jennings 13 September 2010 at 8:40 pm #

    Fantastic then let’s get the show on the road. Who do I contact.?

  10. Gridhost 13 September 2010 at 10:17 pm #

    Hi Bev,

    Your most welcome to contact us on 087 806 8600 or alternatively, please feel free to place your order online at:

    Looking forward to having you on board!

    The Gridhost Team

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